At Custie LLC ("Custie," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly to us, including:
- Account Information: Name, email address, phone number, and password when you create an account
- Profile Information: Profile photos, biographical information, and preferences
- Pet Information: Pet names, breeds, ages, medical information, and behavioral details
- Service Information: Booking details, service preferences, and payment information
- Communication Data: Messages, reviews, ratings, and feedback you provide
1.2 Provider-Specific Information
For Independent Service Providers and Business accounts, we also collect:
- Business Information: Business name, address, licensing information, and insurance details
- Background Check Data: Information provided for verification purposes (processed by third-party services like Checkr)
- Service Details: Service offerings, pricing, availability, and service areas
- Financial Information: Payment processing details and payout information (processed by Stripe)
1.3 Automatically Collected Information
When you use our Service, we automatically collect:
- Device Information: Device type, operating system, and unique device identifiers
- Usage Data: App usage patterns, features accessed, and interaction data
- Location Information: GPS location data (with your consent) to help match you with nearby service providers
- Technical Data: IP address, browser type, and app performance metrics
2. How We Use Your Information
2.1 Service Provision
We use your information to:
- Create and manage your account
- Facilitate connections between Pet Parents and Service Providers
- Process payments and manage subscriptions
- Provide customer support and respond to inquiries
- Send service-related communications and updates
2.2 Safety and Verification
We use information to:
- Conduct background checks on Service Providers (via third-party services)
- Verify business credentials and licensing information
- Monitor platform safety and prevent fraud
- Investigate and resolve disputes or safety concerns
2.3 Platform Improvement
We use aggregated and anonymized data to:
- Improve our Service and develop new features
- Analyze usage patterns and optimize performance
- Conduct research and analytics
- Personalize your experience and recommendations
3. Information Sharing and Disclosure
3.1 Service Providers
We share information with Service Providers to facilitate bookings:
- Pet Parents: We share your pet's information, service requirements, and contact details with selected Service Providers
- Service Providers: We share your profile, reviews, and service details with Pet Parents
- Business Information: Business providers' information is shared to build trust and facilitate bookings
3.2 Third-Party Service Providers
We work with trusted third-party services:
- Payment Processing: Stripe processes all payments and handles financial data
- Background Checks: Checkr conducts background verification for Service Providers
- Business Verification: Middesk verifies business credentials for Business accounts
- Analytics: We use analytics services to improve our platform
3.3 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations or court orders
- Protect the rights, property, or safety of our users
- Investigate potential violations of our Terms of Service
- Prevent fraud or security threats
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: All data is encrypted in transit and at rest
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Security Audits: We conduct regular security assessments
- Secure Payment Processing: Payment information is handled by secure third-party processors
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your information for as long as necessary to:
- Provide our Service and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our Service
When you delete your account, we will delete or anonymize your personal information, except where retention is required by law or for legitimate business purposes.
6. Your Privacy Rights
6.1 Access and Control
You have the right to:
- Access and review your personal information
- Update or correct inaccurate information
- Delete your account and associated data
- Export your data in a portable format
- Opt out of marketing communications
6.2 Location Services
You can control location permissions through your device settings. Disabling location services may limit certain features of our Service.
6.3 Communication Preferences
You can manage your communication preferences in your account settings or by contacting us directly.
7. Children's Privacy
Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy in our app
- Sending you an email notification
- Displaying a notice in the app
Your continued use of our Service after any changes constitutes acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@custie.ai
- Support Email: support@custie.ai
- Mailing Address: Custie LLC, 3232 McKinney Ave, Suite 500, Dallas, TX 75204, USA
For data subject requests or privacy-related inquiries, please include "Privacy Request" in your subject line.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect and how we use it
- Right to delete your personal information
- Right to opt out of the sale of personal information
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, please contact us using the information provided above.
12. GDPR Compliance
If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
- Right to rectification of inaccurate personal data
- Right to erasure ("right to be forgotten")
- Right to restrict processing
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with a supervisory authority
To exercise these rights, please contact us using the information provided above.
Last Updated: July 9, 2025
Thank you for trusting Custie with your personal information. We are committed to protecting your privacy and providing a secure platform for connecting pet parents with trusted care providers.
.png)